01. Introduction
Voleap Nam (or “we”, “our” and “us” in this Privacy Policy) operates the websites (including any subdomains) located at voleapcambodia.com, which is also displayed as a mobile site and through mobile and tablet applications. This website, mobile site and apps are called the “Websites” in this Privacy Policy.
This Privacy Policy sets out the manner in which we manage personal information collected via the Websites and associated interfaces. By using the Websites, or entering into an agreement with us in relation to the Websites, you are taken to have read, and agreed to the collection, use, disclosure and handling of your personal information in accordance with this Privacy Policy.
We reserve the right, at our discretion, to modify this Privacy Policy at any time. You should review this Privacy Policy periodically so that you are updated on any changes. We welcome your comments and feedback.
02. Respecting Information Privacy
We recognise the importance of protecting personal information. We do not collect sensitive information such as ethnicity information, political opinions or associations, criminal records or health information.
In collecting and handling personal information, we are bound by the laws of Cambodia and applicable privacy regulations.
03. Problems or Questions
If we become aware of any ongoing concerns or problems with the Websites, we will take these issues seriously and work to address these concerns. If you have any further queries relating to this Privacy Policy, or you have a problem or complaint, please contact us.
04. Collection of Personal Information
We may collect the following personal information:
- Information, such as your name, email, contact details, addresses, gender, industry, occupation and personal interests and any other information you provide when using or subscribing to our services.
- Information provided when registering to use the Websites or logging in via your social networking site (“SNS”) accounts (such as Facebook or Google).
- Information submitted through forms on the Websites, or when contacting us or our service providers to report issues, request assistance, or complete surveys.
- Correspondence records if you contact us.
- Details of transactions you carry out through the Websites, including participation in competitions or promotions.
- Details of your visits to and behaviour on the Websites, including IP address, cookie identifiers, browser type, location data, and traffic/navigation logs.
- If you are a real estate agent, your business contact details, licensing info and profile pictures.
05. Use of Personal Information
We may use your personal information to:
- Ensure content is displayed effectively for you and your device.
- Automatically pre-populate inquiry forms to simplify your interaction with agents or property developers.
- Combine details with third-party, cookie, or web beacon data to deliver a personalized search and browsing experience.
- Deliver targeted advertisements and promotions based on your preferences.
- Respond to your requests, verify your registration details, and process transactions.
- Notify you about changes to our services or send system/account alerts.
- Share data with authorized vendors to deliver services on our behalf.
06. Disclosure of Personal Information
We may disclose your personal information to:
- Estate Agents, Agencies and Developers: When you submit an enquiry about a property listing, project or service, your contact details are shared with the listing agent/developer. We recommend reviewing their privacy policies directly, as we do not control how they manage your personal information.
- Third-Party Service Providers: Contractors and companies we partner with to execute technical operations, perform data analysis, run advertising networks or deliver specific client services. We use contractual agreements to help ensure these partners respect your data privacy.
- Legal Authorities: Where we are required to do so by law, or in good faith believe that such action is necessary to comply with legal processes, protect the rights or property of Voleap Nam, or defend user safety.
07. Storage, Security and Processing
We employ industry-standard physical, electronic, and administrative security measures to protect the integrity and safety of personal information submitted to our Websites.
While we strive to implement robust security practices, no data transmission over the internet can be guaranteed as completely secure. We cannot accept liability for security breaches resulting from unauthorized access or external factors beyond our control. Our employees and system contractors are contractually obligated to respect personal information confidentiality.
08. Transfer of Personal Information Outside Cambodia
Personal information submitted by our customers and visitors may be stored, backup, or processed on secure servers located outside of Cambodia, including cloud-based database processors. By providing your information, you consent to these cross-border transfers for storage and disaster recovery purposes. Voleap Nam uses reputable global server hosts and implements secure data protocols.
09. Correction, Access & Deletion
We take reasonable steps to ensure your personal information remains accurate, complete and up to date. You can request access to or correction of the information we hold about you by contacting us directly.
If you wish to delete your account or request the removal of all personal information we have collected, please submit your request to our support team at voleap.nam@realestate.com.kh or call us at +855 15 525 557. We will process data erasure requests promptly in accordance with applicable laws.
12. Applications, Widgets or Links
We provide links to third-party websites, applications and interactive widgets (such as Facebook like/share buttons, Telegram links, etc.). These entities are independent of Voleap Nam. We are not responsible for their content, operations or data collection policies. We recommend reading their privacy statements before sharing personal information on their platforms.